1. What types of products can I find in your shop?
We offer a wide range of handmade Portuguese treats, including:

• Decorated biscuits for all occasions and corporate orders (including custom-designed biscuits created according to the theme of your celebration)

• Tea biscuits in various flavors

• Traditional Portuguese pastries such as Pastéis de Nata (custard tarts), Bolo de Arroz (rice cakes), Bolas de Berlim (cream-filled doughnuts), and Queijadas (cheese tarts)

• Cakes, both simple and decorated (decorated cakes available in selected areas)

2. Are your products handmade?
Yes! All our biscuits, cakes, and pastries are 100% handmade, crafted with natural ingredients, without preservatives, and made with care and attention to detail.

3. Can I customize my order?
Absolutely! We can create personalized biscuits, cakes, or pastries for weddings, events, or corporate gifts. You can choose flavors, designs, and packaging. Please contact us to discuss your ideas.

4. Do you cater for dietary restrictions?
Yes! We offer gluten-free, dairy-free, and sugar-free options for biscuits and some pastries. If you have specific allergies or dietary requirements, contact us and we will do our best to accommodate your needs.

5. How are the products packaged?

• Biscuits are usually packed in sets of 8–10 pieces, decorated biscuits are sold individually

• Pastries and cakes are packaged carefully to ensure freshness and safe delivery

6. How long do the products stay fresh?

• Decorated biscuits: 3–5 weeks in original packaging

• Tea biscuits: up to 2–3 months

• Fresh pastries: best enjoyed on the day of purchase
  Once opened, biscuits should be consumed within 7 days for optimal freshness.

7. Do you use preservatives or artificial additives?
No. All our products are freshly made with natural ingredients only, ensuring authentic Portuguese flavors.

8. Can I send products as gifts?
Yes! We ship biscuits, pastries, and cakes directly to your recipient with secure and sustainable packaging, perfect for birthdays, weddings, or corporate gifts.

9. Do you ship internationally?
Currently, we only deliver within the UK.

10. How long will my order take to arrive?
All items are made to order. Orders are prepared and dispatched within 2–3 days. Tracked delivery usually takes 24 hours after dispatch.

11. Do you use eco-friendly packaging?
Yes! All our packaging is sustainable, protecting both your treats and the environment.

12. What payment methods do you accept?
We accept all main payment methods listed at checkout.